Refund & Return Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in its original condition, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at contact@lopoku.com.
Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the item is damaged, defective, or incorrect, contact us right away so we can resolve the issue.

Non-returnable Items

The following items cannot be returned:

• Customized or personalized products

• Hygiene-related items

• Clearance or final-sale products

• Gift cards

Refund Processing

Once your return is received and inspected, we will notify you of approval or denial.
Approved refunds are processed to your original payment method within 5–10 business days.
Your bank or card provider may require additional time.